Privacy Policy

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

• Account registration details (name, email address, age range, password)
• Profile information (pronouns, preferences, display name) and the companions you create (names, traits, backstories, and the details you choose for them)
• Messages and conversations you exchange with your AI companions, including in group chats
• Voice recordings you make during voice notes or voice calls, which are converted to text so the AI can respond
• Photos you upload, and text descriptions you provide to generate companion images, where you use those features
• Payment information processed via our third-party payment processor (we never receive or store your full card details)
• Support communications and feedback you send to us

1.2 Information Collected Automatically

• Device identifiers, IP address, and browser/app type
• Usage data including features accessed, session duration, and interaction patterns
• Crash reports and diagnostic logs
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• If you sign in via Apple, Google, or another OAuth provider, we receive basic profile information permitted by your account settings on those platforms

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service
• Personalize your AI companion experience
• Process transactions and send related notices
• Send service-related communications (account updates, security alerts)
• Respond to customer support requests
• Detect and prevent fraud, abuse, and violations of our Terms of Service
• Comply with legal obligations
• Conduct internal analytics and research to improve our AI models and product

We do not sell your personal data to third parties.

3. AI Processing & Third-Party Model Providers

To generate companion responses, voices, and images, MyPresio sends the necessary content to third-party AI infrastructure and model providers. Specifically:

MyPresio is designed as a safe-for-work AI companionship service for supportive conversation, social connection, and general emotional well-being. It does not provide adult content or sexual services and is not therapy or healthcare. We use safety controls to help keep interactions within those boundaries.

• Your messages (and relevant memories and recent context) are sent to large language model providers to generate text replies.
• Voice-note and voice-call audio is sent to a speech-to-text provider for transcription, and companion replies are sent to a text-to-speech provider to generate spoken audio.
• Photos you upload and image descriptions you submit are sent to an image-generation provider, and may be screened by an automated content-safety model to enforce our rules (for example, blocking sexual content or images of minors).

These providers process this content on our behalf to deliver the feature you requested. We do not control, and are not responsible for, the independent practices of these providers beyond our agreements with them.

4. Conversation Data & AI Training

Your conversations with your AI companion are stored securely and may be used to:

• Maintain continuity and memory within your individual experience
• Improve the quality, safety, and accuracy of our AI models

Conversation content may also be subject to automated safety screening and, where we have reason to suspect a violation of our Terms of Service, review by authorized personnel for safety and enforcement purposes.

We will not use your conversation data to train AI models that are shared publicly without anonymization. You may request deletion of your conversation history at any time by contacting us at support@mypresio.com.

5. How We Share Your Information

We may share your information with:

• Service providers who assist us in operating the Service (cloud hosting, analytics, payment processing, customer support), under confidentiality agreements
• Law enforcement or government agencies when required by applicable law or valid legal process
• Successor entities in the event of a merger, acquisition, or sale of assets, with notice provided to you

We do not share your conversation content with third parties for advertising purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request account deletion at any time, after which we will delete or anonymize your data within 30 days, except where retention is required by law.

7. Children's Privacy

MyPresio is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us personal data, we will delete it promptly. If you believe a minor has used our Service, contact us at support@mypresio.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@mypresio.com.

9. Security

We implement industry-standard technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

For speed and offline resilience, the app also caches some of your data (such as your companions and recent messages) locally on your device. Logging out clears this local cache.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, by sending an in-app or email notice. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

MyPresio · support@mypresio.com · mypresio.com